Operation Services

C&W Hospitality provides operation services to refine the smooth and effective running of your hotel and leisure projects, whether we are involved from day one or become involved in an existing development to provide new solutions and advice. Our services cover:

• operational reviews and subsequent improvement strategies;
• technology solutions;
• brand evaluations; and
• revenue management.

Our ongoing research on the latest products, services, philosophies and techniques in the hospitality industry ensures that the most innovative and thorough advice is delivered. We pride ourselves on maintaining an awareness of consumer trends within this specialised sector. This enables us to deliver both pragmatic and creative ideas on sources of revenue and profit for our clients. We adopt a commercial approach at all times to leverage the best value out of the most inventive solutions.

The revenue management discipline involves change management, business process re-engineering and ultimately a technology solution. Our focus is on profit improvement across all revenue-generating areas.

Technology is critical in achieving customer satisfaction. We help with the planning, selecting, procurement, contracting and management of technology solutions. Areas of specialisation include PMS, EDS, CRS, call centres, HRS, payroll, PABX and VoIP.

Our team members recognise the importance of branding in creating a successful and profitable development. We will help you to develop brand standards and analyse the brand’s business positioning. If a client has multiple brands, we will recommend the right brand for a particular asset. A market testing period will ensure that the brand is as effective as possible.